Need-to-know

All accommodation rates quoted (unless otherwise stated) include VAT and service.

We ask that reservations booked on a flexible basis are confirmed with a credit card. No payment will be taken from the card at the booking stage, it simply acts as a guarantee but will be charged in the event of a late cancellation or non-arrival.

Guests are advised that bookings made on a flexible basis (not advance purchase) may be cancelled prior to 2pm the day before arrival without charge. After this time, a charge for just the first night of your stay will be made in full.

Should you opt to make an advance purchase pre-pay booking and benefit from our lowest rate for a particular date(s), your booking is non-refundable and non-transferable; whether you decide to pay in advance or book a little more flexibly we recommend travel insurance in case of any unforeseen circumstances!

We aim to have your room available for 3pm, so if you are planning on arriving early and making the most of your time in Bath, you are very welcome to leave your luggage with us and we’ll make sure it gets to your room when ready.

We have a very limited amount of on-site parking, which is available on a first-come-first-served basis. Parking in one of the spaces in the hotel car park at the rear, is charged at £20 per car, per night and we’re also in possession of a number of on-street parking permits for the streets surrounding No.15 and these are also offered on a first-come, first-served basis and are free to guests booking direct with the hotel, subject to availability. 

American Express (charges may apply) and all major credit cards are accepted, as well as cash and cheques.

We welcome children of all ages and families can be accommodated in our Large Deluxe Rooms where sofa beds are available and cots can also be provided on request.

Well-behaved dogs are very welcome to stay overnight with their owners and also join them in Bar 15 and the sitting rooms (we are sorry, but they are not able to join you in Cafe 15).